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There is no fee to borrowers for assistance through the Homeowner Stability Initiative. Consumers should be wary of any organization that attempts to charge a fee for housing counseling or modification of a delinquent loan, especially if it asks for money in advance.

Borrowers who are delinquent and have not yet been in contact with their lender should call their servicer or a HUD-approved housing counselor immediately, whether or not they believe they are eligible for the Homeowner Stability Initiative. The Financial Stability website provides links to HUD-approved housing counselors and lists phone numbers for most lenders.

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